Code of Conduct

This code of conduct is based on UCM Educations mission, values, and business. UCM Education is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

This policy will be kept up to date, to reflect changes in the nature and size of the business.  To ensure this, the policy and its effectiveness will be reviewed annually.

UCM Education Customer Service Policy Statement

At UCM Education we endeavor to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 – 5 working days. 

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional, and courteous in meeting the needs of our customers.

Communication

UCM Education will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales.  Where we are unable to meet this agreement, we will inform you of this as soon as possible and agree a new deadline.

UCM Safer Recruitment

UCM Education adhere to the Consortium publication: Guidance for safer working practice for those working with children and young people in education settings (2019) and the 2020 addendum.

This ensures that all staff, clients, and candidates that we work with are made aware of illegal, unsafe, unprofessional, and unwise behaviour.

Underpinning principles:

  • The welfare of the child is paramount
  • Staff should understand their responsibilities to safeguard and promote the welfare of pupils
  • Staff are responsible for their own actions and behaviour and should avoid any conduct which would lead any reasonable person to question their motivation and intentions
  • Staff should work, and be seen to work, in an open and transparent way
  • Staff should acknowledge that deliberately invented/malicious allegations are extremely rare and that all concerns should be reported and recorded
  • Staff should discuss and/or take advice promptly from their line manager if they have acted in a way which may give rise to concern
  • Staff should apply the same professional standards regardless of culture, disability, gender, language, racial origin, religious belief, and sexual orientation
  • Staff should not consume or be under the influence of alcohol or any substance, including prescribed medication, which may affect their ability to care for children
  • Staff should be aware that breaches of the law and other professional guidelines could result in disciplinary action being taken against them, criminal action and/or other proceedings including barring by the Disclosure & Barring Service (DBS) from working in regulated activity, or for acts of serious misconduct prohibition from teaching by the Teaching Regulation Agency (TRA)
  • Staff and managers should continually monitor and review practice to ensure this guidance is followed
  • Staff should be aware of and understand their establishment’s child protection policy, arrangements for managing allegations against staff, staff behaviour policy, whistle blowing procedure and the procedures of the relevant Multi-agency Partnership (MAP).

Candidates awareness of safeguarding

All candidates on assignment have access to information regarding training courses for the safeguarding of children and the prevention of extremism in education.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

UCM Education seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director on the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or on www.ucmeducation.co.uk

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us:

UCM Education

25 North Row

London

W1K 6DJ

Tel:  0203 750 2505

Email: [email protected]

Internet:  www.ucmeducation.co.uk